As a result it is not uncommon to get responses which make it clear the reps struggle parsing through the finer parts of the language. To cut costs, BO/SB hire reps from Panama where English is not the natural language. I've been forced to spend quite literally dozens of hour dealing with customer service. This paragraph might sound like a rant but I want to emphasize that it is not hyperbole. On a number of occasions I have been forced to contact support, which is shared between BO and SB, to get tournament wins credited and the support I have gotten has definitely been lacking. However if you finish in lots of tournaments or have finished in the same tournament on both a BO and SB account (when it was legal to do so) or win multiple bonuses of the exact same amount in a short time frame you start seeing problems. Instead it appears to be done manually by support within 48 hours of a tournament's finish. The process by which those bonuses are paid is not done automatically by the computer system. The tournaments pay casino bonuses as prizes. ![]() The tournaments are shared between the two sites and I routinely place in the money. ![]() I regularly play in the cash buy-in blackjack and slots tournaments at both BetOnline (BO) and SportsBetting.ag (SB).
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